Service & Warranty


Dedicated to Keeping You Productive

Your equipment uptime is crucial to patient care. 1st Source’s service and warranty offerings, including remote technical support and our Vision Assurance Program, are designed to minimize downtime and maintain the operational efficiency of your imaging investment. When you call First Source for technical support, you will get a speedy response to your product and software inquiries.

USA-Based Remote Technical Support

Having a team of support engineers available by phone, chat, or email creates a strategic network of resources that provides our partners with the troubleshooting assistance needed. 1st Source’s solutions are renowned for their robustness and reliability, but should an issue arise, customers under the Vision Assurance Program are provided with 24/7 technical support. With the Vision Assurance Program, remote support and expert troubleshooting are just a secure login away.


In-House Solutions: Repair, Refurbishment, and Beyond

Need in-house equipment repair or refurbishment? We have a comprehensive stock of parts and accessories ready to ship out. First Source offers factory biomedical training tailored for your engineers to provide tier one technical support. 

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